Replacement Policy

VHEPL offers its customers an ’Easy return policy’, wherein you can raise a

return/exchange request of a product within 5 days of its delivery. We also

accept partial returns wherein you can raise a return request for one or all

products in you order.

Please call our customer care no +91-89206-00883 (9:00 AM to 5:30 PM | Mon –

Sat, excluding national/ public holidays) or email us at

support@kooji.inmentioning your Order ID. Please also take a photograph of the

product and email us for reference. We will pick up the products within 2-4

business days. We

will initiate the refund or replacement process if the products is received by us is

unused and undamaged. For more info click on Cancellation, Refund & Return

Policy

Note: If it is a case of replacement, it is subject to the availability of stock. In

case that a replacement may not be available, we will refund you the full

amount.

Replacement Refund Policy

In certain cases where we are unable to process a replacement for any reason

whatsoever, a refund will be given. In case of a return/replacement/refund, we

process the refund once the products have been received and verified at our

warehouse.

For more information, please refer to our Cancellation, Refunds and Returns

Policy provided on our Site.

Wrong Delivery - (Customer received delivery message, product not delivered):

In case the product was not delivered and you received a delivery confirmation

email/SMS, report the issue within seven (7) days from the date of delivery

confirmation from us to investigate.