Return Policy
VHEPL offers its customers an ’Easy return policy’, wherein you can raise a
return/exchange request of a product within 10 days of its delivery. We also
accept partial returns wherein you can raise a return request for one or all
products in your order.
Please call our customer care no +91-89206-00883 (9:00 AM to 5:30 PM | Mon –Sat, excluding national/ public holidays) or email us at support@kooji.in
mentioning your Order ID. Please also take a photograph of the product and
email us for reference. We will arrange for the products to be picked up the
products within 2-4 business days. We will initiate the refund or replacement
process if the products is received by us is unused and undamaged.
Returns will not be accepted under the following conditions:
- Product is used or altered
- Product is damaged due to misuse/overuse
Returned without original packaging including, price tags, labels, original
packing, freebies and other accessories or if original packaging is
damaged
- Serial Number is tampered with.
- If request is initiated after 5 business days of order delivery
- Free product provided by brand
Categories not eligible for returns:
All personal care products (for example, perfumes, body mists, body lotion, body
wash, body oils, massage oils, soaps, etc.,) are not eligible for returns